Shipping Policy
Shipping Policy
Thank you for visiting and shopping at HuggyToys.
Shipment processing time
All orders are processed within 2–3 business days of receipt.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping to |
Transit time |
|
USA |
8-12 Business Days |
|
Canada |
10-17 Business Days |
|
Australia |
8-14 Business Days |
|
Rest of the World |
10-20 Business Days |
*Delivery times may vary depending on the item/service selected and the source/destination relationship; as little as 8 to 10 days for neighboring countries and up to 25 days for distant ones.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
HuggyToys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the logistic provider. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
HuggyToys will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by alerting us at support@huggytoys.com or leaving us message on the HuggyToys wesite.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.